Your privacy matters

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, subscribe to our newsletter, fill out any forms provided to Users or found on the Site, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, vehicle information, pickup address, delivery address, phone number, payment information, and other identifying information related to their transport. We may collect information on other individuals from Users if Users elect to have another individual involved in the pick-up or delivery process.

We will collect personal identification information from and about Users, including (1) information provided by Users, such as when they voluntarily submit such information to us; and (2) information collected automatically as Users navigate through our Site, which may include domain address, IP addresses, internet browser, operating system, internet connection, the equipment Users use to access our Site, the previous websites Users are coming from when visiting the Site, and information collected through cookies and tracking technologies. Users can always refuse to supply us their personal identification information, except that it may prevent them from engaging in certain Site related activities or prevent our ability to provide Users our services.

Our Site may use first-party and third-party “cookies” and other tracking technologies to enhance User experience, such as for internal analytics purposes and how we can improve our Site and services. A User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If a User chooses to refuse cookies, please note that some parts of the Site may not function properly as a result.

Sherpa may collect and use Users’ personal information for the following purposes:

• To improve customer and User service — the information you provide helps us respond to service requests and support needs more efficiently.
• To personalize your experience — we may use information in the aggregate to understand how our Users as a group use the resources on our Site.
• To present and improve our Site — we may use feedback you provide to improve our products and services.
• To readily respond to your customer service requests.
• To process your transactions when you purchase any of our products or services.
• To request ratings and reviews of our services or products, such as through surveys.
• To contact you after you inquire about our products or services (live chat, email, or phone inquiries).
• To contact you, such as through email and text/SMS messages, with updates on your auto shipment.
• To send periodic emails and text/SMS messages — unless you have unsubscribed, you may receive company news, updates, and related product or service information. Every email includes an unsubscribe link.
• To provide you with information, products, or services that you request from us.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Site or any products or services we offer.
• To work with marketing partners to provide you with products or services that may be of interest to you.
• To fulfill any other purpose for which you provide it, and for any other purpose with your consent.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

We may disclose information that we collect about you or that you provide us directly as described in this Privacy Policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business and provide our products and services, including carriers and drivers to facilitate your auto shipment.
• To third-party review websites that may call you for reviews and feedback on our services and products. Any review or feedback you provide may be publicly posted on the third-party’s website, but only with your consent.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Sherpa’s assets, in which personal information held by Sherpa is among the assets transferred.
• To fulfill the purpose for which you provide it — for example, to process your order for products or services you buy from us.
• For any other purpose disclosed by us when you provide the information, and with your consent.

We may also disclose your information:

• To comply with any court order, law, or legal process, including to respond to any government, regulatory, or law enforcement request.
• To enforce or apply our agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Sherpa, our customers, or others — including exchanging information with other companies for fraud protection and credit risk reduction.

We may disclose generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Our Site is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Site. We do not knowingly collect personal identifiable information from children under 13. If you are under 13, do not use or provide any information to or on this Site or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us using the contact information below.

Sherpa has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Please review this privacy policy periodically to ensure you are aware of any modifications we may make.

We do not respond to Web browser “do not track” signals or other mechanisms. Other parties may collect personal identifiable information about your activities over time and across different websites when a User uses our Site.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Last Updated: August 23, 2023